Dear Valued Packard bell Customer,FAQ on Sandy Bridge Issue

On January 31st, Intel disclosed that they had discovered a design issue in one of the components of the Sandy Bridge product line, the newest generation of processors and associated chipset recently released to production and adopted by all major PC manufacturers, including Packard bell.

Below you can find a brief description of the issue: additional information can be found on the Intel web site at the following URL: According to Intel, the Serial-ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices such as hard disk drives and DVD-drives.

In most designs, SATA ports are used to connect the Hard Disk Drive (including Solid State Disks), the Optical Disk Drive (Blue Ray, DVD, CDROM etc.) and other peripherals. It is common practice to connect the primary HDD to SATA port 0, while ODD port varies from design to design. The design issue identified by Intel may cause degradation over time in the connectivity of the affected ports (SATA ports 2 to 5). In short, after a period of time (which varies with the peripheralҳ usage pattern) the amount of data transferred may decrease. At some point the peripheral may no longer be recognized by the system and may consequently stop working.

Since the effect of this issue will materialize over a rather long period of time, Intel has advised that users of affected PCs will not necessarily see an immediate effect and they can keep using their PCs with confidence while permanent solution options are made available.

Customers should also keep in mind that there are no safety concerns related to this issue.
If you bought an Packard bell Desktop or Notebook after January 9th, 2011, your unit might be already using the Sandy Bridge chipset and therefore affected by the issue described above.
How to find the 'SNID' or 'Serial Number' of your Packard bell System?
For Notebooks, the SNID / Serial Number is located on the bottom of the unit.
The SNID is 11 numeric characters.The Serial Number is 22 alphanumerics characters.
Please enter your Product 'SNID' or 'Serial Number' and press 'Submit'
  *0 Characters entered
Serial Number :
  *0 Characters entered