PACKARD BELL VOLUNTARY SAFETY BATTERY REPLACEMENT PROGRAM
Dear valued Packard Bell Customer,

Packard Bell has discovered a potential safety issue associated with the batteries contained in certain EasyNote MX36, MX37, MX51, and MX52 model notebook computers. These batteries, which were manufactured by a third party in 2007 and subsequently supplied to Packard Bell, can potentially fail after prolonged usage. In rare instances the battery failure may pose a risk of overheating or fire. The Packard Bell model notebook computers affected by the battery recall replacement program are: EasyNote MX36, MX37, MX51 and MX52.

Packard Bell is dedicated to providing its customers with a reliable and risk-free computing experience. We have therefore initiated a voluntary safety replacement program for those batteries which belong to the affected manufacturing lots.

Customers who own one of the models listed above should immediately check if the battery installed in their unit is affected. Please follow the instructions below to determine if your unit is affected by this recall. We highly recommend you print out of the following instructions to assist you in this process.

  1. Save and close all open programs.
  2. Shutdown your operating system and switch off your notebook.
  3. Unplug your power supply from the electric outlet.
  4. Remove the battery from the notebook (refer to the owners manual for the proper battery removal process).
  5. On one side of the battery pack you will find a sticker with the battery serial number. The battery serial number is made up of 32 alphanumeric characters (i.e. T12L69607G016QG1864M00A1A72854DE). Locate Battery S/N
  6. Write down the battery serial number.
  7. Locate the notebook serial number, as shown in the attached picture. The serial number is comprised of 12 digits. Locate System S/N
  8. Write down the notebook serial number.
 Please input your battery serial number, without any spaces or hyphens, to determine if your battery is affected by this recall. 
Battery Serial Number :
  * Characters entered
Re-Enter Battery Serial Number :
  * Characters entered
Submit